Shipping policy

GEARDock™ SHIPPING POLICY

At GEARDock™, we aim to get your order to you as quickly and reliably as possible. Please read the following Shipping Policy before placing your order.

1. SHIPPING & DELIVERY TIME

All GEARDock™ orders are shipped using Aramex or another delivery provider selected by GEARDock™ where necessary.

Our estimated delivery timeframe is:

8–11 business days

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weekends, weather conditions and other circumstances affecting the delivery network.

The estimated delivery period begins once your order has been processed and handed over for shipment.

Business days do not include Saturdays, Sundays or South African public holidays.

2. ORDER PROCESSING

Orders are normally processed before being handed to our courier partner.

Processing times may vary depending on:

  • Order volume;

  • Stock availability;

  • Payment confirmation;

  • Public holidays;

  • Weekends; and

  • Circumstances outside our reasonable control.

Once your order has been handed to the courier, you may receive tracking information where tracking is available.

3. COURIER DELAYS

GEARDock™ uses Aramex as its primary courier service.

While we work with our courier partners to provide reliable delivery, courier networks are operated by independent third parties and delays may occasionally occur.

Delivery may take longer than the estimated 8–11 business days because of circumstances such as:

  • Courier network delays;

  • Severe weather;

  • Public holidays;

  • Strikes or industrial action;

  • High-volume periods;

  • Incorrect or incomplete delivery information;

  • Failed delivery attempts;

  • Remote-area delivery;

  • Road closures or transportation disruptions;

  • Operational problems experienced by the courier;

  • Security incidents;

  • Natural disasters;

  • Government restrictions; or

  • Other circumstances reasonably outside GEARDock™'s control.

GEARDock™ will not be responsible for delays caused solely by circumstances outside our reasonable control, including delays caused by an independent courier, to the extent permitted by South African law.

However, nothing in this Shipping Policy removes or limits any consumer rights that cannot legally be excluded under South African law.

4. DELIVERY ESTIMATES ARE NOT GUARANTEES

The stated 8–11 business day delivery timeframe is an estimated timeframe and should not be interpreted as an absolute guarantee of delivery on a particular day.

We will nevertheless make reasonable efforts to ensure that your order is dispatched and delivered within the stated estimated timeframe.

Where applicable law provides a consumer with a remedy because goods were not delivered within an agreed or legally required period, those rights will continue to apply.

5. TRACKING YOUR ORDER

Where tracking is available, tracking information will be provided to the customer after the shipment has been processed by the courier.

Customers are responsible for using the tracking information provided to monitor their shipment.

If tracking indicates that a delivery attempt has been made, customers should follow the courier's instructions to arrange delivery or collection where applicable.

6. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information at checkout.

This includes:

  • Full name;

  • Street address;

  • Suburb;

  • City/Town;

  • Postal code;

  • Province; and

  • Contact telephone number where required.

GEARDock™ cannot guarantee successful delivery where the customer provides incorrect, incomplete or outdated delivery information.

If an incorrect address results in additional courier charges, re-delivery charges or the return of a parcel to the sender, the customer may be responsible for reasonable additional costs to the extent permitted by applicable law.

7. FAILED DELIVERY ATTEMPTS

If the courier attempts to deliver your order but is unable to complete delivery because nobody is available, the address is incorrect, access is unavailable, or another issue prevents delivery, the courier may make another delivery attempt or provide alternative collection arrangements.

Customers should cooperate with the courier to ensure successful delivery.

Additional delivery costs resulting from circumstances caused by the customer may be charged where legally permitted.

8. LOST OR MISSING ORDERS

If your order appears to be lost, missing or incorrectly delivered, please contact GEARDock™ as soon as reasonably possible.

We may request:

  • Your order number;

  • Your full name;

  • Delivery address;

  • Tracking number; and

  • Any relevant information received from the courier.

We will make reasonable efforts to investigate the matter with the courier.

Nothing in this section limits any statutory consumer rights that may apply where goods have not been delivered.

9. DAMAGED PACKAGES

If your parcel appears to have been significantly damaged when delivered, we recommend documenting the condition of the parcel and contacting us as soon as reasonably possible.

Photographs or videos of the packaging and product may assist us in investigating the matter.

If the product itself is defective or damaged in a manner giving rise to a statutory remedy, the customer's rights under applicable South African consumer law will apply.

10. DELIVERY TO THE ADDRESS PROVIDED

Unless otherwise agreed, orders will be delivered to the delivery address supplied by the customer during checkout.

Customers should ensure that the address is accessible to the courier.

GEARDock™ is not responsible for unsuccessful delivery resulting from circumstances such as:

  • Incorrect address information;

  • Missing apartment/unit numbers;

  • Incorrect postal codes;

  • Refusal to accept the parcel;

  • Failure to respond to courier communication; or

  • Failure to collect a parcel after the courier has provided collection instructions,

subject to applicable law.

11. PUBLIC HOLIDAYS & PEAK PERIODS

Orders placed around public holidays, promotional events, Black Friday, Christmas, New Year or other high-volume periods may take longer than the normal estimated delivery timeframe.

We will make reasonable efforts to communicate significant delays where we become aware of them.

12. FORCE MAJEURE

GEARDock™ will not be responsible for delays resulting from events that are reasonably outside our control.

Such events may include:

  • Natural disasters;

  • Severe weather;

  • Flooding;

  • Fires;

  • Strikes;

  • Civil unrest;

  • Road closures;

  • Government restrictions;

  • Major transportation disruptions;

  • Courier network disruptions;

  • Telecommunications failures;

  • Infrastructure failures; or

  • Other extraordinary circumstances beyond our reasonable control.

This provision does not exclude or limit any consumer right or remedy that cannot legally be excluded under South African law.

13. IMPORTANT CONSUMER RIGHTS

This Shipping Policy is subject to applicable South African law, including the Consumer Protection Act 68 of 2008 and other applicable legislation.

Nothing in this Policy is intended to:

  • Exclude mandatory consumer rights;

  • Prevent a customer from exercising a lawful remedy;

  • Mislead a customer about their legal rights; or

  • Exclude liability where South African law does not permit such exclusion.

If there is a conflict between this Shipping Policy and a mandatory provision of South African law, the applicable law will prevail.

South African consumer law places obligations on suppliers concerning delivery, and suppliers cannot simply avoid those obligations by transferring all responsibility to a courier.

14. CONTACT US

If you have a question regarding your delivery, please contact our customer support team.

GEARDock™

Email: ruhanngoets@icloud.com

Please include your order number in your message so that we can assist you as quickly as possible.

QUICK SHIPPING SUMMARY

Courier: Aramex
Estimated Delivery: 8–11 business days
Tracking: Available where provided by the courier
Delivery Area: [INSERT DELIVERY AREA]
Processing: Orders are processed before being handed to the courier

Please note: The 8–11 business day period is an estimated delivery timeframe. Actual delivery may take longer where circumstances outside GEARDock™'s reasonable control affect the courier network. This does not remove any consumer rights provided by South African law.